Many programs and utilities are available, whether for free, at cost, or provided with your computer/operating system. You may wish to ask a fellow website owner for suggestions, or consult a search engine for suggestions. As an example, FileZilla, a free FTP client for Windows, Mac, and Linux, can be downloaded here: http://filezilla-project.org/download.php?type=client Please note […]
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How does greylisting work?
With greylisting, our mail cluster servers maintain a record of three pieces of information when an e-mail is received: 1. The IP address of the machine sending the e-mail.2. The e-mail address of the person sending the e-mail.3. The e-mail address to which the e-mail is being delivered. This set of information is captured and […]
What is greylisting?
Greylisting is a mechanism that relies on the methods spammers must use to avoid permanent (and widely available) spam blacklists in order to prevent the spam from being received in the first place. Due to the fact that they must mail large numbers of addresses at once before their server is blacklisted, spammers use misconfigured […]
Does Spam Assassin work on email accounts with forwarding?
Yes. All incoming messages – except messages from domains and email addresses on your white-list – are scanned by Spam Assassin. White-listed address – as opposed to black-listed ones – are assumed to always be legitimate, as they have to be entered manually into the white-list and therefore must be legitimate. Note: E-mail addresses […]
I’m receiving spam. What should I do?
We have a few different ways you can fight spam: 1. You can adjust the Required Hits values from the myCP -> Email Admin -> your-domain.com -> Spam Setting -> Required Hits page. Lowering the Spam Tag and Spam Drop values will cause Spam Assassin to filter your email more aggressively. Keep in mind this […]
Why do I get a “553 Sorry, that domain isn’t in my list of allowed rcpthosts” error when sending mail?
You do not have SMTP authentication enabled in your mail client. Instructions for configuring your mail client are available here.
Why are my email attachments renamed to .DAT or .BIN?
Some e-mail clients (also known as e-mail MUA) adhere to the new standard RFC2231 for attachment filename handling. Superb’s webmail, Thunderbird 1.5, and some newer e-mail clients adhere to these new standards. The new standard requires that any spaces and special characters in the attachment filenames are converted to their MIME equivalent. For example, a […]
My quota usage is not correct. How can I fix this?
E-mail Quotas are not continuously updated; they are automatically re-calculated once daily (usually at night). If you need your quota re-calculated sooner (for example, you were near or over your quota, and you just deleted a bunch of e-mail), you can force an immediate quota re-calculation by following these steps: Visit myCP Click on “Email […]
Why can’t I send Email?
There are many reasons why you may not be able to send email, but the three most common reasons are: 1.) You are not using the correct SMTP server. Your SMTP server should be set to smtp.domain.com (where domain.com is the name of your domain). If you’ve recently registered your domain and want to begin […]
How do I login to webmail?
To login to Webmail, visit http://mail.example.com (where example.com is your domain name). If you have recently transferred your domain, or if your domain is otherwise inaccessible, you can login to webmail by visiting http://mail.superb.net (be sure to replace superb.net in the User Id field with your domain name).
