Certificates are valid for the exact domain specified when purchasing the certificate only. For example, if you purchase your certificate for domain.com, it will not be valid for www.domain.com. If you recently purchased your certificate and need to change the domain name it’s valid for, please submit a support ticket.
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Why do I get a message saying my site is using an invalid security certificate?
Certificates are valid for the exact domain specified when purchasing the certificate only. For example, if you purchase your certificate for domain.com, it will not be valid for www.domain.com. If you recently purchased your certificate and need to change the domain name it’s valid for, please submit a support ticket.
Why do I get a message saying “this page contains secure and non-secure items”?
This is a common error that occurs when some element on a secure web page (one that is loaded with https:// in the address bar) is not being loaded from a secure source. This usually occurs with images, frames, iframes, Flash, and JavaScript, and only affects Internet Explorer. There are a few ways to fix […]
How do I purchase an SSL Certificate?
To purchase an SSL Certificate, login to myCP and click the “Order Upgrades/Add-Ons” link under the Plan Admin section on the main myCP page. Choose your SSL certificate type and then fill out the requested information. Before you submit the SSL Certificate order, you MUST make sure that the e-mail address “admin@yourdomain.com” exists and that […]
Where can I download the SSL seal for my site?
If you’ve purchased your SSL Certificate from us, you can use the following instructions to add an SSL seal on your website, depending on which certificate you purchased. RapidSSL https://knowledge.rapidssl.com/support/ssl-certificate-support/index?page=content&id=SO5991 QuickSSL Premium http://www.geotrust.com/support/quick-ssl-support/true-site-seal/ GeoTrust True Business ID with EV http://www.geotrust.com/support/true-businessid/true-site-seal/ If you have purchased a certificate from a third party […]
I forgot my myCP password. How do I reset it?
If you forgot your password, you can reset it here. Use your Primary Domain (generally the one you signed up with) OR Your CustomerID which is a 5 or 6 digit number. AND An Email Address associated with your Customer record. A password reset link will only be mailed to your account’s associated email account.
How do I login to myCP?
Logging into your MyCP can be done here. Enter in your Customer ID number or the primary domain used to open your account and then your password. If you forgot your password, follow these instructions.
How do I change my myCP password?
On the left side of your MyCP you will see the menu item “CLIENT INFO” Under this is a link to change your MyCP password. Follow the prompts of inputting your old password and entering in a new one. Please be sure to make it a complicated password with upper and lower case letters, numbers […]
What is my FTP login information?
Your FTP server and login information is available on the myCP -> View Account Details page. If you’ve forgotten your password, you can reset it by visiting the myCP -> GIP Account Management page. Secondary FTP user login information is available on the myCP -> GIP Account Management page. Please note, secondary FTP accounts are […]
How do I create an additional FTP account?
If you have a Universal or Infinity plan, you will need to purchase the Reseller FTP option from myCP -> Order Account Add-Ons. Once you’ve purchased the Reseller FTP option, a unique FTP login will be created for each of your domains. The FTP login is created automatically, if you need a custom FTP login/username, […]
