Category: General Information

Sender Policy Framework (SPF) records are a method for declaring authorized email senders for a specific domain. SPF records are placed in the domain’s DNS Zone File and the mail servers use this information to interperet who is an authorized sender and who is not an authorized sender. This is a security measure that ensures […]

Adding and Deleting Subscribers To Add Subscribers to a mailing list – from the Mail Admin menu on the left, click on [Mailing Lists] -> [Lists]. This will bring you to the page that shows you all the available lists under your control. Click on the corresponding [Subscribers] or [Digest Subscribers] link depending on what […]

An email autoresponder sends an automated email response to each incoming message that is sent to a specific address. For example, a potential customer may send an email to sales@domain.com asking for more information about some of your products. You can have the autoresponder send a prewritten message back to the customer thanking them for […]

Re-allocating storage to your sub-accounts: Within the limit defined above for each account, you have the ability to re-allocate that quota to your sub-accounts if you wish to limit the amount of storage your sub-accounts use. From the Email Admin menu on the left, click [Domains] to display a list of domains under your control. […]

Email quota is the amount of disk space you are allowed for email storage. The disk space allocation varies depending on the type of account you have.  You can view your current quota by visiting myCP -> Email Admin – quota informaiton is shown in the Mail Quota column.  Sub-accounts share their limit with your […]

  To login to Webmail, visit http://mail.example.com (where example.com is your domain name).  If you have recently transferred your domain, or if your domain is otherwise inaccessible, you can login to webmail by visiting http://mail.superb.net (be sure to replace superb.net in the User Id field with your domain name).

The limit on any one message is 30MB, and that includes attachments after encoding. Please note that a binary file such as a Word document will increase in size by 33% as a result of the encoding necessary for attachment to email. Therefore, a file of 10MB in size will increase to more than 13MB […]

Yes, both IMAP and POP3 are supported by our mail servers.

To further maintain the integrity of our clients’ E-mail, our mail server also automatically intercepts E-mails containing attachments with file extensions that are known to be a potential hazard. These include:exe     com     bin     bat     vbsbas     scr     vba     src     pif If you really need to receive attachments with […]

To reset a user’s password, go to  myCP -> Email Admin -> Users, then click the account you’d like to reset the password for.  From this page you can reset the password by typing a new password into the Password field and then clicking the Add/Update User button.