Often times you will be asked in a support ticket to provide the full message headers of a particular email for troubleshooting purposes. This information is invaluable to technicians investigating spam and message delivery issues. Please visit the following link for a list of the most common email clients and the steps necessary to obtain […]
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How do I transfer files securely to my GridIron hosting account?
There are several methods that we offer that can encrypt your username/password credentials and the files for secure transfer. 1. File Manager The “File Manager” feature in myCP allows you to access your files securely through your web browser, using industry-standard SSL encryption for web pages. File Manager might be convenient for quickly accessing […]
Confirmed Spam Detection
What is Detected? E-mail leaving our network is categorized passively. Automated systems categorize the e-mail, as it is seen leaving our network, into 4 different categories. If the e-mail matches certain characteristics it may be classified as Bulk, Suspected, or Confirmed Spam. All other mail remains uncategorized. No human ever reads these emails during this automated […]
How do I create and manage Secondary FTP Users for GridIron?
Some GridIron hosting plans allow you to create Secondary FTP Users with a separate username and password from your main username. If this option is available on your GridIron hosting account, secondary FTP Users are assigned to a specific domain name on your account and only have access to the files inside that domain name’s […]
How can I use PHP code inside HTML files?
PHP code traditionally executes only inside files that end in .php. On some older servers, you may have forced PHP code to execute inside HTML files by using a .htaccess directive that looked something like this: AddType application/x-httpd-php .htm .html The above does NOT work on GridIron because PHP is being run as […]
How do I use a custom PHP configuration on GridIron?
Although PHP executes as FastCGI on GridIron, we have implemented “htscanner” so that you can continue to use PHP custom configuration directives inside .htaccess files. You do not need to use custom php.ini files. The PHP documentation contains information on changing configuration options. Here is a list of php.ini directives, and their default values. […]
What are Sender Policy Framework (SPF) records?
Sender Policy Framework (SPF) records are a method for declaring authorized email senders for a specific domain. SPF records are placed in the domain’s DNS Zone File and the mail servers use this information to interperet who is an authorized sender and who is not an authorized sender. This is a security measure that ensures […]
What are Sender Policy Framework (SPF) records?
Sender Policy Framework (SPF) records are a method for declaring authorized email senders for a specific domain. SPF records are placed in the domain’s DNS Zone File and the mail servers use this information to interperet who is an authorized sender and who is not an authorized sender. This is a security measure that ensures […]
What are Sender Policy Framework (SPF) records?
Sender Policy Framework (SPF) records are a method for declaring authorized email senders for a specific domain. SPF records are placed in the domain’s DNS Zone File and the mail servers use this information to interperet who is an authorized sender and who is not an authorized sender. This is a security measure that ensures […]
What are the BEN DNS servers for DCA3?
The DNS servers for the BEN at DCA3 are: 10.151.0.50 10.151.1.50
