Currently, we support the following operating systems on our Cloud servers: CentOS 6 CentOS 7 Red Hat Enterprise Linux 6 Red Hat Enterprise Linux 7 Debian 8 Ubuntu 12.04 Ubuntu 14.04 Ubuntu 16.04 FreeBSD 10.1 Windows Server 2008 R2 Standard Windows Server 2008 R2 Data Center Windows Server 2012 R2 Standard Windows Server 2012 R2 […]
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What is the SLA for Superb’s Cloud services?
Superb offers a 100% Uptime SLA. If at any time your services are affected you’ll be credited 1 day of service for each hour of outage.
How long does it take to create or upgrade my Cloud instance?
Depending on the size of the selected plan, it can take anywhere from 1-5 minutes to create or upgrade your cloud instance.
How do I upgrade my plan so that I can use more resources?
Upgrades can be performed via your myCP®->”Cloud Plan Upgrade” at mycp.superb.net.
How can I import my database?
Databases can be imported using the PHPMyAdmin feature in MyCP. To manage your databases with phpMyAdmin, log into myCP, click on MySQL Database at the top left, then click the phpMyAdmin link on the upper right hand side. Sometimes databases are too big to import using the PHPMyAdmin interface in MyCP. The import will […]
How to Block Public Access to Plesk
Open your Plesk Administration interface at the usual https://:8443/ location. Login as the Administrator. Click the Modules link on the left. If you do see an icon on the resulting screen labeled Firewall, click it to setup the firewall rules (skip to STEP 9). If you do not see Firewall you must follow the instructions below […]
How do I determine my PHP Version?
In order to determine the version of PHP running on your shared server, you can create and upload a simple PHP file to display this information via the web. The file is known as a PHP info page which outputs information regarding the version, extensions, and configuration options. To create the PHP info page, […]
How to Configure or Add Additional IPs to a Windows Server
Adding an additional IP address on a Windows machine can be confusing at first, but is a very straightforward process. Before you begin:**Please note: You must be logged in as an Administrator or as a user with administrative privileges.**Make sure the IPs you wish to add are enabled in your myCP. You can check this […]
How to Bind Additional IP Addresses to a single Network Interface Card (NIC) RedHat distributions of Linux (CentOS, Fedora, RHEL)
All dedicated and virtual private servers come with 2 IP addresses by default. The main IP address has already been assigned to your server to allow you access for administration and management. You can use your secondary IP address to run a specific service separate from your main IP, such as SMTP or an SSL […]
What are the BEN DNS servers for SEA2?
The BEN DNS servers for SEA2 are 10.17.0.8 10.17.0.9
