If your payment was sent manually, that is via some other method than an online credit card or online check payment, we may not have received it yet at the time that the notice was sent. We send reminders precisely for this reason, to ensure that you are aware of your account status. In the […]
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I didn’t get my welcome email or have since lost it. How can I have it resent?
If you have not received your welcome email, simply send us an email at billing@superb.net. Please include your order invoice number (or domain name), and be sure you are sending the email from the address we have on file. If not, let us know so we can assist you faster. If you can log on […]
I paid all the invoices that were due on my account, why is my site still down?
In most cases, if you have just paid your invoice and your account had been disabled, it may just be a matter of waiting a short time for your payment to be verified and our technicians notified to re-enable your account. Our billing offices are only open during weekdays, but we have remote staff who […]
How can I pay with Western Union?
Western Union payments are accepted, however due to the fact that our staff availability changes because of scheduling, vacations, etc, we do not publish this information online. Please open a billing support ticket in myCP (http://mycp.superb.net/) or email billing@superb.net for full instructions, and we will give you all of the details you need, as well […]
Why was the order I placed marked as fraud?
Unfortunately, the webhosting industry is a major target of fraud, and in order to keep our merchant processers happy (as well as the internet community at large) we must be very vigilant to screen every new order we receive. We use a combination of automated tools and human intervention on each and every order that […]
How do I get the 30-day money back refund?
As a measure of our confidence in the quality of our shared hosting services, we provide a full money back guarantee within 30 days for all shared hosting products. Simply request a cancellation from myCP (http://mycp.superb.net/) within your first thirty days of service and we will gladly refund your money if we can’t resolve your […]
How do I update my billing info?
On the left section of your MyCP you will find the “BILLING” menu item. Click on the “Billing Information” link. Here you can enter in new credit card information. Each change in information will produce a small authorization (1) on the credit card to confirm the data; there will be no charge posted and the […]
I need a copy of my payment invoices. How do I get them?
On the left section of your MyCP you will find the “BILLING” menu item. Click on the “Invoice History” link. Here you can view all current and previous invoices.
How do I cancel my account?
We’re sorry to hear that you wish to cancel your account with us. It is currently our policy to require a termination notice to be submitted by ticket at http://mycp.superb.net/ for all cancellations. This is in place so that we can confirm account security and protect you from any attempts by a third party to […]
How do I make a payment?
The easiest way to pay for your account is to enable automated credit card payments. If you signed up using a credit card, this was enabled by default, and we will send you an email receipt with each payment. If you do not have a credit card on file or have disabled this service, you […]
