To reset your database password, click MySQL Database in myCP, then click the Users link for the appropriate database. On the following page, enter and confirm the new password.
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How do I reset my database password?
To reset your database password, click MySQL Database in myCP, then click the Users link for the appropriate database. On the following page, enter and confirm the new password.
How do I create a database?
To create a database, log in to myCP and click MySQL Database, then click the Create DB link on the following page.
Can I switch from a shared, reseller, or dedicated plan to a dedicated, reseller, or shared plan?
Depending on your particular circumstances and the type of account you are looking to move to, there can be a number of potential issues that you should be aware of. Because of this, we want to be sure you are fully aware of what is needed before proceeding. Please contact your sales rep (if you […]
How do I downgrade my hosting account?
If at any time you feel you need to cut your hosting costs, we would be happy to assist you in finding a plan that works better for you. Because of the number of plans available, and the differing migration procedures, we recommend that you contact our sales staff by opening a support ticket in […]
How do I upgrade my account to a better plan?
If at any time you need more resources or features, we would be happy to assist you in finding a plan that works better for you. Because of the number of plans available, and the differing migration procedures, we recommend that you contact our sales staff by opening a support ticket in myCP (http://mycp.superb.net/) or […]
How long do you keep my account details in your system?
Your account details are of course retained while you are a client with us. If you close your account, we do retain an archive in the event of any future requests by you, your bank (ie for the purposes of a payment dispute or inquiry), or law enforcement as required by law. We do not […]
If I cancel my account, can I reactivate it?
This depends in large part to the type of account you have, and what date was set for cancellation. For all accounts, as long as you contact us before the account is closed, we generally can revert the status to active. However, note that the billing department (which handles these requests) is only open during […]
My account is setup for recurring charges. Why am I being contacted to pay?
For all accounts, we send out an invoice (or a notice of upcoming invoice) prior to the account’s due date, just to be sure you are aware of it. If you are on automatic billing, nothing is needed–we’ll debit your card automatically and send you a receipt by email. If there are any problems charging […]
How do I make a payment by bank wire or EFT (electronic funds transfer)?
Wire transfer payments are accepted, however we do not publish the instructions online due to the unfortunate possibility of fraud. Please open a billing support ticket in myCP (http://mycp.superb.net/) or email billing@superb.net for full instructions, and we will give you all of the details you need, as well as what we will need in return […]
