How can I white list or black list an email address/domain?

You can add an address to your white-list or black-list by logging in to myCP, then clicking Email Admin, (your domain name), then Spam Settings. On the Spam Settings page, you will find links to the right of your domain name for “Required Hits” (which is used to adjust the sensitivity of spam filters: only change […]

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How do I check on installed hardware in Windows?

There is a handy, little-known command that will show verbose statistics/information about a Windows server: systeminfo.   To run this command, bring up the command prompt (Start >> Run >> cmd.exe) and enter the command as follows: systeminfo Running this command will display lots of information about the hardware installed along with information on the Windows […]

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How do I check on installed hardware in Linux?

Introduction This document will cover some very basic system administration commands used in Linux to display information on the installed hardware. These should all be performed as the root user via SSH.   Commands $ hwinfo –short The above command will display a list of information about most of the hardware installed. $ df -h The […]

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How do I request a hardware upgrade?

If you would like to purchase additional add-on hardware for your server, please follow these steps: * Login to MyCP – https://mycp.superb.net * Click on the link “Order Account Add-Ons”. * You will now be browsing a page that lists all the possible add-ons for your dedicated server and may pick and choose (“a la […]

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How do I tell if my NIC is going bad?

Introduction It is worth noting that network interface cards (NICs or also ethernet cards) are one of the rarest failures. In the vast majority of times a server goes offline, it is more likely to be an issue higher up on the network (blackholing, null routing, bad cable, etc.) than a failed NIC. However there […]

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How do I tell if my RAM is going bad (Linux)?

Introduction It should be noted that RAM failures are extremely rare. The most common causes for RAM failure are humidity, electrostatic discharge, and dust; in a climate-controlled data center these conditions are nonexistent. The more common failure is the DIMM slot on the motherboard itself. However any of the symptoms listed on this page should […]

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How do I tell if my RAM is going bad (Windows)?

Introduction It should be noted that RAM failures are extremely rare. The most common causes for RAM failure are humidity, electrostatic discharge, and dust; in a climate-controlled data center these conditions are nonexistent. The more common failure is the DIMM slot on the motherboard itself. However any of the symptoms listed on this page should […]

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How do I tell if my hard drive is going bad (Windows)?

Introduction There are a few common symptoms of a hard drive that is starting to age with Windows installed. Below are a few of these cases and recommendations for action.   Symptoms System freezing: while working on the server remotely, or while the server is under normal operation the operating system will freeze. This often […]

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How do I tell if my hard drive is going bad (Linux)?

Introduction There are a few common symptoms of a hard drive that is starting to age with Linux installed. Of course you should use SMART tools to keep an eye on your hard drive performance on a regular basis.   Symptoms System freezing: while working on the server remotely, or while the server is under […]

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How do I use SMART tools to check on my server’s hard drive?

Introduction One of the easiest ways to stay ahead of the curve on hard drive failures is to take advantage of SMART monitoring.   SMART, or Self-Monitoring, Analysis, and Reporting Technology, is a is a monitoring system for computer hard disks to detect and report on various indicators of reliability in the hope of anticipating […]

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