The following are some of the most popular options that are available for our web hosting account holders: Available for Fully Virtual, Pro, Commerce, Ultra, and Custom Pro Shared Plans Only Virtual Pointers (Unix & Windows) – A virtual pointer is a web device which enables a sub-domain under the main domain. For example, […]
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Why am I experiencing high latency? Why am I experiencing packet loss?
The most common cause of high latency and packet loss events on our network is a saturated access port. For example if your server is connected to a 100Mbps access port (standard port speed) and the entirety of your bandwidth is utilized (approximately 12.5MB/sec) you will experience degraded network connectivity. With a 100Mbps access port […]
Why do I get a “Host Name may not be fully propagated yet. Please try again later” when I try to add a reverse DNS entry?
We require that a matching “forward resolving” A record be configured prior to configuring a reverse DNS entry or “PTR” record. For example, if you own the IP address 192.168.44.123 and want to configure the reverse DNS address of ‘myserver.example.com’ an “A” record pointing ‘myserver.example.com’ to ‘192.168.44.123’ must first exist before the reverse DNS address […]
Why does traceroute show *’s when it reaches Superb’s network?
For security purposes we “firewall” off UDP ping (traceroute) responses from certain pieces of our core networking equipment. As such, traceroutes into your server from certain networks may show unexpected results. For example, the following traceroute shows a successful trace into Superb’s network from the University of Maryland (umd.edu): 1 Vlan5.css-nts-r1.net.umd.edu (128.8.5.60) 0.539 ms 0.520 […]
Why doesn’t my additional IP work?
The most common cause of an additional IP address failing to operate properly is that the IP address is marked as “disabled” in your myCP control panel. To enable your additional IP address(es) please visit your myCP control panel and click the link to “Enable / Disable IPs” in the left-hand column. Please note that […]
How does “Proactive Monitoring” differ from the monitoring I get for free on the “Server Monitor” page?
A typical approach to monitoring involves an external monitoring server attempting to connect to your server, either through simple pings, or checking to see whether services like the web server are working. Whilst there is definite value in that, just monitoring a port doesn’t resolve the problem, it will only ever let you know there […]
What is the advantage of Patches and Updates?
Let’s be honest, if there is one task IT staff generally hate, it’s having to roll out patches. It seems barely a month goes past without a slew of updates needing done, and that means yet another late night deploying patches at a time when your servers are least used. In this day and […]
How do I restore files from my Managed Backup?
In order to restore your data from a backup, please refer to R1Soft’s detailed walkthrough available via the following link Managed Backup Restoration .
How do I access the Managed Backup?
In order to access Managed Backup, from your myCP, click the Managed Backup link. Your credentials were provided to you upon completion of your order, with a note to reset the password for security. If you require assistance in recovering these credentials, please contact Superb technical support.
How does the Managed Firewall work?
Like all Managed Services, you really don’t have to do much! The way the Managed Firewall works is pretty simple, and straightforward. Our Professional Services Team will receive your Managed Firewall order and respond by creating a new setup ticket. We will then contact you and ask some questions about your server setup and infrastructure. […]
